Description
Our premier package offers full nationwide auto assistance coverage with unlimited call-outs and for up to 3 of your household vehicles. This is the ultimate membership package for the discerning customer.
We will bring you fresh new offers every month whilst additionally enjoying:
- Invitations to prestige events
- Exclusive money can’t buy offers from hotels and restaurants
- Fantastic features on motoring, travel and food
- Special offers and discounts
- Mix ‘n’ match our offers making great savings on days out all year round
Features and benefits included in our Platinum membership package
- Vehicle breakdown recovery 24/7 . Allowance of 2 local calls within town plus 1 call nationwide.
- Roadside assistance even if the breakdown occurs outside your House.
- Roadside repairs whenever possible
- Cover for vehicle roadside assistance for anyone driving your vehicle legally.
- Cover is for any car, motorcycle and van up to 3.5 tonnes (excluding commercial vehicles and mobile homes)
- Wheel changes, providing the member has a serviceable and accessible spare tire and wheel and are able to provide a manufacturers key to remove any locking wheel nuts)
- Guaranteed 30 mins. in-town call-out response time
- Accident Claims Assistance (by certified investigators)
- CAR 4 CAR.Courtesy car in case of an accident or breakdown and all we ask is that you use one of our approved network repairers
- Free mud and snow pull-out service, up to 20 meters from roadside((If the weather and road conditions permit it.)
- Private car or taxi for you and up to 3 passengers, in the case of vehicle breakdown. Within city limits.
- Vehicle pick-up and return, while your vehicle is being serviced
- 24-hour multi-language call-center service (Greek, English)
- We can provide you a courtesy car in case of a breakdown. All we ask is that you use one of our network repairers.
- Family Cover (up to 2 Vehicles)
WHAT IS NOT COVERED
- Any incident arising in the first 24 hours from the beginning of membership.
- Cost of replacement parts, fuel or materials used in a repair.
- Toll charges, parking charges, traffic congestion charges.
- Storage charges incurred during or after the use of our services.
- More than 3 call outs during the period of cover, (1 year membership).
- Vehicles already at a place of repair.
- Vehicles immersed in, or immobilised from being immersed in, mud, snow, sand or water.
- A second use of our services if the initial fault has not received a permanent and successful repair.
- Any incident arising within the first 7 days of your membership.
CANCELLATION
You have the right to cancel your membership within 14 days of joining ODYKY Auto Assistance and receive a full refund, less an administration fee of €3.00, without giving any reasons, provided that no claim has been made against the policy. After the 14 day period has expired you will not be entitled to any refund if the policy is cancelled.
Reporting an Incident / Requesting to use service
If you have to claim, please call us on 77 7878 77
HELP US TO GET IT RIGHT
ODYKY has been trusted by customers since 1987. We pride ourselves on getting it right; however, we appreciate that sometimes things will go wrong. When this happens we want to hear about it, so we can try to put things right.
WHAT YOU CAN EXPECT FROM US
Our internal control customer service advisers will try to resolve your concerns as soon as possible, usually before the end of the next working day.
GETTING IN TOUCH WITH US
Please choose from the following methodsEmail: info@odyky.com -For concerns about a vehicle breakdown: 77 7878 77 In writingODYKY
10 Democratias Street 3012
Limassol
Cyprus
Please have your policy number, as reference
77787877 | info@odyky.com